Thank you SO much for supporting my work and shopping with me. Supporting artists is a really vital thing to do and enables us to keep on creating. We rely on you. So a hearty CHEERS!
Here are some rather boring but nonetheless necessary bits of info about my shop policies. Please do have a read.
IMPORTANT!! ~ COVID-19 : During the Covid-19 crisis, products will ship once a week only. I will continue to pack and ship orders unless I start to develop symptoms of illness. Should this happen, I will notify you of a delay in your order. I am not responsible for who handles the order once it has left me. SO - It is recommended that all packets and parcels are left in a safe place for 24 hours before opening - after which it is believed that any virus microbes will have become non-viable. Please be aware that the current pandemic outbreak may effect the postal service in your area.
Delivery : All items are sent by First Class Post. Tracking will enable me to see if your item has been delivered to you or not.
I need time to prepare each order for dispatch. Some items are specifically made to order. Be sure to check the details on the Product Page. I will do my best to ensure your item is with you within 28 days. Hopefully MUCH quicker. If you have a concern about delivery or have a delivery deadline, please do get in touch.
Please remember that delivery times are also effected by the postal service in your area. I cannot be held responsible for delays as a result of issues with your mail handler or customs etc.
Customer & Import Taxes : Buyers are responsible for any customs duties or import taxes.
Returns : I only accept Returns if there is a fault with your item. All items leave my studio in perfect condition and very carefully packaged. I cannot be responsible for the item's treatment by your mail carrier. If there is an issue with your item, however, please do get in touch. I will always seek to work with you to resolve it.
Packaging : All my items are very carefully and thoughtfully packaged. I am trying my best to make all my packaging recyclable and from sustainable sources. Please do your bit and recycle what you can. Thank you.
Get In Touch : If you have a query or a problem, please do not hesitate to make contact. I will aim to get back to you within 24 hours. If you have any ideas or thoughts about how you think I could improve my service, please do let me know.